Delivery Methods

We ship all orders on a signed for service, this ensures your items arrive as quickly as possible.

Within the UK: Small items are sent via Royal Mail 1st Class Signed for (or Special Delivery where specified), larger items are generally sent on a next day service with DHL or Parcel Force.  Our couriers class Northern Ireland and British Isles as part of the UK, so there are generally no additional charges for these!

Within the EU:  Small items are sent via Royal Mail or by courier depending on the time requirements.  Larger items are generally sent as a DHL Road service, normally 2-3 days for delivery.  We can offer a next day service for an additional charge.

Worldwide: Small items are sent via Royal Mail or by courier depending on the time requirements.  Shipping costs vary so please contact us for an exact quote.

We currently use DHL, Parcel Force and Royal Mail, and all items are insured.  We may use other courier services depending on the specific order.  For remote areas we may require an additional fee, but we will contact you first to discuss the options.

All stocked items are dispatched within 24 hours (generally the same day, our courier cut off time is normally around 2pm). If you are in a rush for an item and it's late in the day please contact us and we'll make sure it goes out as quickly as possible.

You are welcome to book your own courier as well.  This is particularly applicable to worldwide orders.  Please be aware though that once collected the goods are no longer our responsibility, we can not be liable for any loss or damaged caused by a 3rd party shipper so you must ensure the shipment is adequately insured.

VAT

If you are purchasing as a VAT registered business within the EU, please contact us with your VAT number and your details, we can supply products exclusive of VAT.

If you are purchasing from outside of the EU, there is no VAT to pay.  If you are charged VAT in error please contact us and we will refund this.

Please note that in order to charge exclusive of VAT we need to obtain proof of export, so regretfully we cannot ship to UK addresses without charging VAT.